How big is my mailbox?

You have 25GB of available space in your inbox. This includes email bodies and attachments. You can see how much space you are using by selecting Options... See all options, My account.

What is my Windows LiveID?

Essentially your Windows LiveID is the username you use to access all the services offered by Windows Live services. Please note that Flinders provides no support for services other than Outlook Live, the email service. Your Windows LiveID will be FAN@uni.flinders.edu.au. Your Windows Live password is your FAN password.

What policies or terms and conditions apply to the use of student email?

Students are bound by Flinders University's existing policies and procedures. To access these policies see the IT Policies and Procedures page. To access other Windows Live services not provided as part of student email you may be required to accept the Microsoft Terms of Use for those specific services.

How do I access my student email account?

You can read your email through your web browser. All browsers will work, including Internet Explorer, Firefox, Safari, Chrome, and most other web browsers on computers running UNIX, Mac OS, or Windows. However if you use a Web browser that doesn't support the full feature set, email will open in the light version with less functionality. Details on supported browsers are here.

There are two supported ways to go to your email inbox.

  1. Log in to FLO, there is a link on the right-hand side that will take you directly into your online web access mailbox.
  2. From the Flinders home page, select the Student Email quicklink to take you to a login page which will connect you to your online web access mailbox.

Can I go directly to student email using a www address?

No, your FAN and password are authenticated by Flinders University so you must start from a Flinders login page.

HELP! I can't log in!!!

  1. Make sure you are not logged in to any Windows Live service, like hotmail or Skydrive.
  2. If you have non-standard security settings in your browser, you may need to reset to default settings.
  3. Select Student Email from the quicklinks on the Flinders home page, or click the email link in FLO. This will take you to a Flinders page with Web-based email reader on its tab.
  4. If required, select the Student email reader link which will bring up FAN and password boxes.
  5. Enter your FAN (eg abcd0001) and password and click Login.

Troubleshooting

  • You should see your email in about 20 seconds. If you are sent to a Windows Live page asking you to log out of Windows Live and log in again, you didn’t do step 1! Start again. 
  • If you are sent to an Outlook Live login page, go back to the Flinders link and try again.

My login is really slow! Is anything wrong?

The down side of using a web hosted email service is that there are delays in authentication and establishing the links. Approximately 7 seconds is taken up by transmitting trust certificates from Flinders to log you into your email. It currently takes about 15 seconds for the email server to open your account and display your inbox (this is about the same as the time it takes to log in to Hotmail).

Can I connect my home/personal computer using Outlook / Entourage?

You can make an Exchange connection using Outlook 2007 and Outlook 2010. Follow the setup instructions in the Microsoft wizard at http://help.outlook.com/en-us/140/dd936216.aspx. Note that you must use your Windows Live ID for your account everywhere you are prompted for your full email address. Your Windows Live ID is FAN@uni.flinders.edu.au.

Can I access email from my mobile device?

Yes. See Connect to a mobile device.

I can read my email in my browser but I can’t send!

Send problems can be encountered in some browsers due to security settings. You can try upgrading your browser to the latest version; set your security settings back to default; or try a different browser. Details on supported browsers are here.
 

Can I keep my email and other Live services when I graduate?

Your Flinders email account will be disabled when you cease to be an active student - typically 12 months after you graduate or cease to be enrolled in a course. If you have emails you want to keep, you should make a backup. You can connect your student email account to another service, such as Hotmail, and import your mail and contacts into that account. Or you can connect a program like Outlook - See Connect to student email. The email program then offers you several ways to save email and contacts, via backup or export, from the File button.

Nicknames - can I set up an alternative name for email?

You cannot currently setup an alternate name for your email. If you change your name, please Ask Trim to have your official records updated.

I don’t like how the mail looks. How do I change the reading pane and/or Conversations view?

In the Mail view, above the search box, is a menu bar. Select the View menu. In the dropdown box are options to switch conversations on or off, and to relocate or switch off the preview pane. Below the search box you will see details of the configuration of conversations; clicking these will allow you to configure a variety of conversation filters.
 

How do I change my password for email?

You just change your Flinders FAN password. It will synchronise the same password to the mail server.

What is uni.flinders.edu.au?

This long form of your email address is used internally by the student email system. It is an email alias that will show up in some situations, for example if you use Find Someone, or if sending to some email clients outside the University (gmail or yahoo, for example). It is interchangeable with your primary email address, FAN@flinders.edu.au. The long form, FAN@uni.flinders.edu.au is your Windows Live ID that you may need to use to access Windows Live functions provided by Microsoft.

I already have a University calendar in FLO. Why do I have another one?

The calendar in FLO is the official University means of communicating teaching and learning schedules with you. The calendar as part of the student email system has some useful features for personal use, including the ability to synchronise with mobile devices for convenient access, and free/busy information for making meetings with other students. You cannot merge the two calendars at present.

I can't see my sub-folders - where are they?

If you have sub folders beneath the inbox they may be hidden by default. You need to expand the folder view. Click the triangle alongside the Inbox icon in the folder list.

Is my email backed up?

The student email system uses highly available mailboxes and servers to ensure your mail is not lost as a result of hardware failure or other disaster. However it is easy to delete or move emails by mistake and you may not be able to get these back. You may wish to make your own backups by exporting your mail.

What if I accidentally delete an email, can I get it back?

Items that you delete go into the Deleted Items folder where they can be recovered if necessary. Items will stay in the Deleted Items folder until you manually clean them out. Once emptied from the Deleted Items folder you can recover them for up to month, after which the item is permanently deleted and cannot be recovered. For details on how to recover deleted items see recover deleted mail.

There seems to be other services linked to my email, such as Office web apps and Skydrive.  Can I use them?

Microsoft currently includes these Microsoft Live features for free as part of the student email system. However there are no guarantees that they will be offered for free in future updates. Flinders cannot support these features. However there is nothing to stop you trying them out.

Where can I get help about using the student email system?

See our support page which explains the various support aspects that are available at http://www.flinders.edu.au/current-students/computing/computing.cfm.

How do I access my SkyDrive account?

If you used SkyDrive before 8th July 2013, you can still access your account but it will be separate from your Flinders email. Your SkyDrive will be accessed through a personal Microsoft Live account, not a Flinders account. Although the login will still have ‘flinders’ in it, this account is supported by Microsoft, not the University.

Use the following details to connect:

  • URL: https://skydrive.live.com
  • Login: FAN@uni.flinders.edu.au  (eg blog0001@uni.flinders.edu.au)
  • Password:  Initially it will be your FAN password, but you can change it to something different.  If you reset your FAN password it will not reset your SkyDrive password.
If you don't already have a SkyDrive account, you can sign up for a free personal Microsoft Live account at https://skydrive.live.com or use another cloud storage provider such as Google Drive or Dropbox.
If you no longer want to maintain your SkyDrive, go to http://account.live.com and choose the ‘Close Account’ link.  This will delete all files on the SkyDrive and cancel your login.

 

Flinders University thanks Swinburne University for the initial draft of these pages