At the Health service, our goal is to provide high quality continuing care for you.

In compliance with privacy legislation* and consistent with maintaining confidentiality and trust with the doctor or nurse, it is important that you are aware of the following:

  • On your first appointment, you will be asked to consent to the collection of information about you, as part of the service offered.
  • All information collected about you is held in a secure electronic file, and is accessible only to staff of the Health, Counselling and Disability service.
  • This information may be used for the following purposes:
    • diagnosis and treatment of your problem including communicating with Service staff, specialists and other healthcare providers involved in your care
    • preventative purposes (i.e. to reduce risk of illness)
    • service accreditation and Quality Assurance
    • billing and collection of professional fees
    • for work related medico-legal reasons
    • teaching and research.

We will require your consent to use this information for any of these purposes.

You should also note the following:

  • By writing to your doctor, you can request access to the information we hold about you (i.e. request your medical file).
  • An explanation will be provided to you if legislation prevents certain information from being disclosed to you.
  • The notes made by the doctor or nurse at the time of your visit are contained in one file and maintained according to privacy regulations in the Health, Counselling and Disability Services.
  • You can discuss any concerns you have about the use of your personal information with our staff.

*as prescribed by the Office of the Federal Privacy Commissioner – Guidelines on privacy in the Private Health Sector.

Confidentiality and personal information

Many students are concerned that friends, lecturers or family members may find out that they have seen someone in the health service. Any contact you have with our service will be in professional confidence. We respect privacy and, except in the situations outlined below, nothing concerning a client/patient is reported elsewhere without his/her prior consent.

In accordance with professional guidelines and legislation, there are occasions where confidentiality may need to be broken.

  • Duty of care - if there are concerns that a person may hurt himself / herself, or poses a threat to someone else, confidentiality may need to be broken to ensure safety.
  • Legal requirements - there may be occasions where confidentiality needs to be broken to meet certain legal requirements (for example, medical records requested by the courts). As far as possible, permission would be sought from the client prior to the disclosing of any information.
  • Release of information - occasionally a client may ask us to give information to parties outside the Health, Counselling and Disability Services. This will only be done according to the client’s explicit verbal or written request.