- Flinders University > Current students > Student services > Get Connected > Your guide to student services
Your guide to student services
The transition to university is an exciting and busy time for commencing students. Amongst other things, you will be adjusting to:
- new ways of teaching
- a new social environment
- understanding the way Flinders University is administered and organised
- finding your way around campus.
At times, some students will need to access information and advice regarding these issues. The University provides a wide range of services to help students effectively manage this transition, and to develop strategies for success.
Students can enhance their experience at Flinders by connecting to these services which support learning, assist to develop academic and life skills, help achieve potential, and assist to clarify and meet goals. Get connected to these services and play an important role in enhancing your experience at Flinders.
Below is a basic guide to student services at Flinders which provides locations, telephone numbers, email addresses and links to further information. If what you need is not there consult the Current Students page or email a question to: getconnected@flinders.edu.au.
Faculty Student Administration Areas
Faculties are part of the University's organisational structure. Each degree belongs to a school or department belonging again to one of four Faculties (eg the Bachelor of Behavioural Science belongs to the School of Psychology which is part of the Faculty of Social Sciences).
Each Faculty has an office where students can obtain applications for extensions or supplementary assessment and course, topic and timetable information.
- Faculty of Education, Humanities, Law and Theology: Room 250, Social Sciences South. Tel: (08) 8201 3908. Fax: (08) 8201 3407
- Faculty of Health Sciences: Room N217, Sturt North. Tel: (08) 8201 2986. Fax: (08) 8201 3905
- Faculty of Science and Engineering: Room 1012, Physical Sciences. Tel: (08) 8201 2632. Fax: (08) 8201 3399
- Faculty of Social Sciences: Room 260S, Social Sciences South. Tel: (08) 8201 2771. Fax: (08) 8201 5034
- Bachelor of Arts Office: Room 252, Social Sciences South. Tel: (08) 8201 3925. Fax (08) 8201 3241.
Topic and timetable information can also be obtained at the Topics page.
Student services
Career development, graduate employment
Admissions, enrolment, student finance services and examinations
Sport, recreation and student associations
Not sure about the service you require? Email: getconnected@flinders.edu.au.
Academic issues | |
Students who need ... | Service |
Assistance and advice with study strategies, all aspects of essay and thesis writing as well as maths and numeracy skills. Access to hands on Writing Centre, a drop-in service or individual student appointments, and a series of academic seminar programs catering for all needs. A range of resources is also available both in hard copy and on-line. | Student Learning Centre Level 1, Student Centre (08) 8201 2518 Email: slc@flinders.edu.au |
Assistance and resources for students with an Indigenous Australian background. | Yunggorendi: First Nations Centre for Higher Education & Research Student Centre (08) 8201 3033 Web: Yunggorendi: First Nations Centre for Higher Education & Research |
Information about the University's assessment policies, how to apply for supplementary assessment, requesting a re-mark or appealing against a final mark or preclusion. Also 'show cause' letters, advocating for issues regarding academic integrity and dishonesty breaches, plagiarism, collusion, falsification, misconduct and double submission of work. In addition, passing or improving a grade, review of student progress (GPA). | Flinders One, Student Assist Student Assist Office, Plaza Level, Main Campus. 9am-5pm [Mon-Fri] (08) 8201 2371 |
To replace a lost ID card. | Lending Services Central Library (08) 8201 5903 Web: Student card |
Assistance with their Flinders Authentication Name (FAN) and password (the key to electronic resources at Flinders, including email and Flinders Learning Online/formerly WebCT). | Student Help Desk Central Library 8201 5378 or toll-free 1800 200 292 Web: Student computing |
Student support | |
Students who need ... | Service |
Information about orientation, questions or issues related to transitioning to Uni and between year levels, such as having difficulties adjusting to Uni. Postgraduate students are welcome to call. Support for country and interstate students. A first point referral service for any queries or concerns, or if you are unsure of who to ask for help. Parents, partners and friends are welcome to call us. | Transition Office Level 2, Student Centre [in with Admissions and Enrolment Services] (08) 8201 3121 Email: getconnected@flinders.edu.au |
Counselling for issues related to their studies or personal lives such as relationships, stress, anxiety, depression, time management, grief, problem solving and decision making, extensions and supplementary exams. Also coping strategies and motivational techniques as well as ideas for improving performance and developing self-confidence. The services are free and confidential. | Counselling Service Level 3, Student Centre (08) 8201 2118 Web: Counselling service |
First aid, medical services, massage, and health information. Medical services are bulk billed (Medicare card required for Australian students and OSHC Worldcare card required for international students). Services are confidential. | Health Service 8.45am-4.45pm, Monday to Friday Level 3, Student Centre (08) 8201 2118 Web: Health service |
Assistance because you have a disability, impairment or medical condition, such as Chronic Fatigue Syndrome, Depression, Anxiety, Chronic Pain, Dyslexia, Mobility Difficulties, Vision/hearing impairment, Acquired Brain Injury or others. You may be eligible for services on the basis of disability, such as negotiation of reasonable adjustment to teaching/ assessment methods, and equipment. Flinders is committed to providing access and equity for students with disabilities and employs dedicated Disability Liaison Officers as the first point of contact. All services are confidential. | Disability Liaison Office Level 3, Student Centre (08) 8201 2943 TTY 8201 3242 Email: dlo@flinders.edu.au |
General and financial counselling: debt negotiation, emergency loans, budget assistance, concessions, living on a low income advice. Assistance with: Centrelink entitlements, student loans/grants, tax, HECS, PELS tenancy information and accident insurance. | Flinders One, Student Assist Student Assist Office, Plaza Level, Main Campus 9am-5pm [Mon-Fri] (08) 8201 2371 Email: student.assist@flinders.edu.au Web: Flinders One |
Information, advice and support when they have questions about their visa or studies, or need a referral to a support service- applicable to international students. The ISSU is the first point of contact for International Students and offers a range of programs supporting your enrolment, study and social life, as well as a referral service to facilities on campus and within the local community. For example, the ISSU organises a general orientation program for new students, day and weekend tours throughout the semester, and coordinates a spouse conversation group. ISSU has four advisory staff: one specifically for students on Australian Government scholarships offered through AusAID; the other two provide advice to all other undergraduate and postgraduate students. Students wanting to change their visas to include work rights need to visit the ISSU to have their student status confirmed before they apply for Permission to Work. ISSU staff also write letters for purposes such as confirmation of student enrolment status, invitations and degree completion. | International Student Services Unit The Mall. (08) 8201 2717 Email: issu@flinders.edu.au |
Information about scholarships. Higher Degree Administration and Scholarships Office. | Scholarships Office Registry Annexe (opp. Student Centre) (08) 8201 3115 Email: scholarships@flinders.edu.au |
Advice, support and/or mediation because they feel that they have been discriminated against on the basis of gender, race, disability, religion etc. or they have experienced sexual harassment. | Registry Annexe (opp. Student Centre) (08) 8201 3735 |
| Information related to sexual diversity at Flinders. | ALLY Network |
Information about after hours access to buildings, personal safety escorts, and emergency procedures and lost property. | Security Office: 8.30am-4.30pm Foyer Area (outside Central Library) (08) 8201 5151 Security (24 hours): (08) 8201 2880 or 15151 (internal) Web: Security |
Assistance with on - or off -campus accommodation. | Flinders Housing (08) 8291 6000 Email: flinders.housing@flinders.edu.au Web: Flinders Housing |
Child care. There are two options of chiildcare available on the Flinders University campus. For Further details please contact. | Flinders University Child Care Centre Sturt Drive, Sturt Campus (08) 8201 2881 Community Childcare Centre. Flinders Medical Centre (08) 8204 5306 or (08) 8204 4983 |
Need someone to speak to about things? Why not speak to a chaplain. The Multifaith Chaplaincy Service has chaplains and associates from a variety of religious traditions and also provides a point of contact for referral to local religious communities and churches. | OASIS:Faith-Spirit-Community Religious Centre, The Mall Level, Union Building Email: religiouscentre@flinders.edu.au Web: Religious Centre |
Career development, graduate employment | |
Students who need ... | Service |
Assistance with planning your career, developing workplace skills and experience, and making the transition into graduate or course related vacation employment. Get a Head Start on Your Career! Create the foundations now for your future graduate career. | Careers and Employer Liaison Centre Student Centre (08) 8201 2832 Email: careers@flinders.edu.au Web: Graduate Careers |
Students seeking casual, part-time or full time employment. Flinders One Employment has an extensive, up-to-the-minute database of student employment opportunities while you're studying. Register now! | Flinders One, Student Employment Service Student Assist Office, Plaza Level (08) 8201 2371 Email: student.assist@flinders.edu.au Web: Flinders One |
Admissions, enrolment, student finance services and examinations | |
Students who need ... | Service |
Information about courses, SATAC and entry requirements, changing courses. | Admissions/Prospective Students Office Student Centre (08) 8201 3074 Email: admissions@flinders.edu.au Local Call cost number: 1300 657 671 |
Support for enrolment, including cross-institutional and non-award enrolment, transcripts, extension of student visas, leave of absence and change of name. | Enrolment Services Student Centre 8201 3950 or 1300 360 351 Email: enrolment.services@flinders.edu.au Web: Enrolling @ Flinders |
Information on student contribution and fee amounts, OSHC (Overseas Student Health Cover), HELP (Higher Education Loan Program) information, or remission of debt in special circumstances. | Student Finance Services Student Centre (08) 8201 3143 or 1300 360 351 Email: fees@flinders.edu.au Web: Fee information |
Examination timetable information or application forms for extensions or supplementary examinations. | Examinations Student Centre (08) 8201 3907 Web: Examinations |
Sport, recreation and student associations | |
Students who need ... | Service |
Information about sport, fitness and recreation programs. Including information about recreational and sporting clubs. | Flinders One, Sport and Fitness Centre Allan Mitchell Sports Centre, Main Campus 8201 2842. |
International Student Sub-Committee for information about representation and social activities for international students. Postgraduate Student Sub-Committe for information and support for postgraduate students. Women's Action Group. Queer Action Group. Education Action Collective. Environment Collective. Recreation Sub-committee. | Flinders One, Student Assist Student Assist Office, Plaza Level, Flinders Campus. 9am-5pm [Mon-Fri] (08) 8201 2371 Email: student.assist@flinders.edu.au Web: Student Assist |
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