- Locate your Flinders Student ID number
- Activate your login code (FAN) and password
- Access the Student Information System
- Update your personal details
- Submit a Request for Commonwealth Assistance Form (CAF)
Your Student ID number is a seven-digit code that looks like 2194567 and can be found at the top of your 5 steps to Flinders page. Your Student ID number will be required to manage your enrolment, obtain a Student ID card, borrow books from the Library, receive student transport concessions and submit your assignments.
Before you can access any of the online student services at Flinders University you will need to activate your login code (known as your FAN or Flinders Authentication Name) and set a secure password.
You will use your FAN and password for a range of University services, including Flinders Learning Online (FLO). You will use your Student ID number and password to access your enrolment details on the Student Information System.
Use the links on your 5 steps to Flinders page or choose 'Obtain your FAN' on the Student Computing page.
To activate your FAN you will need your Student ID number and birthdate to create your initial password. The initial password uses the last four numbers of your Student ID number followed by the day and month of your birthdate. For example if you Student ID number is 2194567 and your birthdate is 4 March, your initial password will be 45670403.
Add your Student ID number and initial password and click 'Go'. Your FAN will be displayed.
Read and agree to the IT Acceptable Use Policy and click on 'Authenticate' your FAN. You will now need to set a secure password that must:
- Be at least 8 characters in length and not longer than 10 characters
- Include at least:
- one lower-case letter; and
- one uppercase letter; and
- one numeric digit
- NOT be based on your FAN
- NOT be either your first name or your last name
- Register as at least 'Strong' on the password strength meter.
As an example, think of an 8-letter word, change one of the letters to upper case, and one to a number eg. 'creative' becomes 'cReativ3'.
It is important that your password is easy to remember so you don't need to write it down.
Click on 'OK' to set your password.
Under 18? The Australian Government requires parental or guardian consent before you can access non-Flinders websites from within the University. The Consent Form can be found in the Minors section of the About your FAN page. Lodge the completed consent form at the FLO Helpdesk in the Central Library.
Please note that, unlike other online systems, access to your Flinders email is not immediately available when you activate your FAN.
It may take up to an hour before your email is available and you may get a message to say your email has been blocked. If you have recently activated your FAN, please anticipate that you may need to wait for an hour before accessing your email.
If your email is still not available, please contact the FLO Helpdesk.
The Student Information System is where you will manage your enrolment, organise your timetable, and find your Fee Account.
Log in to the Student Information System using your Flinders Student ID number and password.
Before you enrol you must update and confirm your personal details. You will not be able to enrol in topics until these details have been checked and updated. Use the left-hand menu to:
- Check your name, date of birth and gender details are correct - contact Enrolment Services if not.
- Check your address, phone, email and emergency contact details - use the 'Change this...' or 'Add a new type of...' as necessary. You will need to add your home and semester address, this must be your current street address and not a P.O. Box.
- Check your citizenship and residency details - update your country of birth and, if necessary, year of entry into Australia details. Save and return to the overview page. Confirm the displayed details. You can request modification of your citizenship and residency details if these are incorrect.
- Update your cultural details - use 'Change my Cultural details' to enter the main language you speak at home and to identify as Aboriginal or Torres Strait Islander. Save the changes and return to the overview page. Confirm the displayed details.
- Update the disability details - either confirm or change the displayed details. If you make changes you will need to return to the overview page to confirm the details.
- Update your parent or guardian education details - click on the 'Change my...' link to update the education and gender details of your parent(s) or guardian(s). Return to the overview page and confirm the displayed details.
Ensure that your details are correct and kept up to date at all times.
Which form do I submit?
There are three Commonwealth Assistance Forms (CAFs):
• Request for Commonwealth assistance and HECS-HELP
• Request for FEE-HELP assistance
• Request for SA-HELP assistance
All students offered a Commonwealth supported place must complete a Request for Commonwealth assistance and HECS-HELP form prior to enrolling in a new course for the first time. This includes permanent residents and New Zealand citizens who are required to pay student contribution amounts upfront. Australian citizens and permanent humanitarian visa holders may also apply for HECS-HELP assistance on this form for all or part of their student contribution amounts but must supply a tax file number.
Note: Whilst eligible for Commonwealth support, permanent residents and New Zealand citizens are not eligible to defer their student contribution amounts to HECS-HELP.
Fee-paying students (Australian citizens and permanent humanitarian visa holders only) may apply for FEE-HELP assistance for all or part of their tuition fees. To apply, complete a Request for FEE-HELP Assistance form before, or soon after, enrolment, and no later than the census date.
SA-HELP is a loan scheme that assists Australian citizens and permanent humanitarian visa holders to pay their student services and amenities fee. Eligible students can choose to defer all or part of their fee for the relevant year. If you wish to defer your student services and amenities fees you must submit a Request for SA-HELP assistance form in addition to any HECS-HELP or FEE-HELP forms you may have already lodged.
International students are not eligible for Commonwealth assistance and do not need to complete a CAF.
To complete your forms:
1. Log in
To complete the on-line CAF, connect to the Student Information System using your Flinders Student ID number and your password. Select the 'My Commonwealth Assistance' tab.
2. Select your course
Choose the course and click on the 'Add new form' button. The recommended form(s) will be selected for you.
Commonwealth supported students, including all Flinders University domestic undergraduate students, will be presented with a Request for Commonwealth Support and HECS-HELP form. You can also get straight in to this form from the link in My Enrolment if you have not yet entered a valid Request for Commonwealth Support and HECS-HELP form.
If you enrol in a combined degree program you must lodge a separate Request for Commonwealth assistance form (CAF) for each course. Links to more information on HECS-HELP, FEE-HELP or SA-HELP can be found on the side menu.
3.Complete your CAF(s)
Many of your details will be included on the form. Be sure to amend these details if necessary and fill in the other required fields on the form.
If you are completing a Request for Commonwealth assistance and HECS-HELP form and are eligible for a HECS-HELP loan, read and agree to all the statements in this section and provide your tax file number (TFN).
Your Tax File Number (TFN) is required to defer fees and must be entered in each relevant CAF. The tax file number field may be left blank in the Request for Commonwealth assistance and HECS-HELP form. However, if you are eligible and wish to defer fees to HECS-HELP, you must provide your TFN to Student Finance Services by the census date.
Note: If you do not supply a TFN by the census date, and you have unpaid student contribution amounts, your enrolment will be cancelled.
Students based at the main Bedford Park campus, should select 'Bedford Park' from the Campus drop down menu.
Once you have completed the form:
Click on the 'Submit' button. You will receive confirmation that your form has been approved. You can now enrol. If the status of your CAF is ‘Invalid', check the details in 'My Commonwealth Assistance'. If you need further assistance, call Student Finance Services on 1300 FLINDERS (local call charge within Australia) for advice.
CAF approval is immediate for most students but may take up to one working day to process for some. Commonwealth supported students will not be able to enrol until approval is received.
Make sure you pay your student services and amenities fees or apply for a SA-HELP loan by the due date. The SA-HELP form must be completed in addition to any FEE-HELP or HECS-HELP form you have already submitted.
Australian citizens and permanent humanitarian visa holders can apply for SA-HELP to defer their student services and amenities fees via 'My Commonwealth Assistance'. See student services and amenities fee for more information.
Note: Permanent residents and New Zealand citizens are not eligible to defer fees, and must pay their student contribution amounts, tuition fees and student services and amenities fees upfront by the payment due dates.