Enrolment queries are much easier to solve if you ask for help early and resolve the query before the census date for the topic.
Trim is available to answer any questions you might have via the Ask Trim website. Ask Trim for information on enrolment, class registration, student records, fees, FANs and Flinders Learning Online (FLO). Just log into Ask Trim using your FAN and password.
The Ask Trim website can assist in a variety of ways. Each folder on the menu bar on the left hand side has a series of questions which you can view on the main screen. Click on the question that applies to you and Trim will provide an answer. If you can't find what you're looking for, you can also use the search field in the upper-left corner of the screen to do a keyword search.
You can also ask Trim a specific question by using the 'Request Support' tab then 'Submit a Request' - fill in the details on the form. Trim will ensure your request is reviewed by the relevant area and answered for you as quickly as possible.
You can track the progress of your request, or add further information to your initial request, by viewing the ‘My Support’ tab. Click on the Request Number to 'Add Further Details' or 'Re-open' a previous request. A copy of your original request, and any further correspondence including progress reports and requests for further information, will be sent to your University email address.
Why Ask Trim?
Trim was the cat and faithful friend of explorer Matthew Flinders as he circumnavigated and mapped the Australian coastline in the early 1800s. Trim has travelled the globe and survived shipwrecks. He went into battle with pirates and dined on the finest seafood. Some even say that Trim was the brains behind Matthew Flinders' entire operation.
But when Matthew Flinders was captured by the French on the island of Mauritius as a suspected British spy in 1803, Trim disappeared. The true fate of this intrepid feline was a mystery. Until now!
Trim is now a faithful friend of Flinders University and its staff and students. He's a great source of information and sometimes you may even see him around our Bedford Park campus.
Visit the Enrolment Support Centre
Visit the Enrolment Support Centre in the Central Library where staff will be available to assist with your online enrolment queries. The centre is open Monday to Friday from:
- 7 January 2013 to 15 March 2013 from 9am - 5pm, with extended hours to 7pm on Wednesdays
- 15 July 2013 to 9 August 2013 from 9am - 5pm, with extended hours to 7pm on Wednesdays
Contact the Student Centre
For general enquiries about enrolment or fees, contact Enrolment Services or Student Finance Services during working hours on 8201 3950 or 1300 360 351 (local call charge within Australia).Specific enrolment or fee queries should be lodged via the Ask Trim website or by clicking the help icon when you are logged into the Student Information System. This is a direct link to the Ask Trim website.