Resolving complaints
Informal procedures
Formal procedures
External options 
Where to go to for help

Resolving complaints

If you have been discriminated against or harassed you may need assistance to resolve the matter through the Equal Opportunity Grievance Procedures or the Sexual Harassment Grievance Procedures. If you have been harassed or bullied, but not discriminated against, you may need to resolve the matter through the Individual Grievance Procedures (for staff) or Statute 6.4: Student Conduct (for students).

There are three broad options within all of the above procedures:

  • you talking directly with the person with whom you have the conflict to work out a solution
  • a third person helping you and the other person to work out a solution
  • a third person investigating the situation and giving direction on how to deal with the matter.

The first 2 options are the informal procedures and the third option is set out by the formal procedures of the relevant grievance policy.

Informal procedures

The Equal Opportunity and Sexual Harassment Grievance Procedures provide for a range of options to informally resolve complaints of discrimination. Within the range of options provided under these Grievance Procedures, the situations are individually assessed and strategies for resolution developed in response to the particular circumstances.

The range of options includes:

Take no further action

After discussing the situation with another person and seeking advice on the options you may choose to take no further action on the matter.

Individual action

After discussing the situation with another person and seeking advice on the options you may decide on an action that you will personally undertake.

Third party involvement

A neutral third person may play a facilitative role in helping to resolve the situation. This could be through talking to the person you are in conflict with, or setting up a process for resolving the situation.

Conciliation

You could ask Equal Opportunity and Diversity to conduct or arrange for a conciliation or a mediation. This usually involves an appropriately qualified person bringing yourself and the person you are in conflict with into the same room to discuss the situation and develop an agreed solution.

Formal procedures

In some circumstances you may want the University to step in and arbitrate a complaint. In these instances you must inform the Vice-Chancellor of the complaint in writing and seek to have the matter dealt with under the University's formal complaint procedures.

External options

You may choose to seek resolution through external provisions, for example:

  • the Police can assist with matters related to criminal offences
  • South Australian Equal Opportunity Commission or the Human Rights and Equal Opportunity Commission can assist with matters related to unlawful discrimination
  • the industrial court or arbitration commission can assist with breaches of employment legislation
  • Ombudsman can assist with matters related to the University’s compliance with its own policies.

Where to go for help

If you have been harassed or treated unfairly or have had a complaint made against you, the following resources are available on campus to assist with support or advice. Your supervisor or the Head of Department/School have a responsibility to address concerns that are raised by you.

Staff

Students

Staff

Who else can help?

Student organisations or trade unions may be able to assist you with support, advocacy or advice.

These include: