Upon request the University may extend the benefits of that insurance coverage to staff and students travelling overseas for University business or study purposes.
Travellers requiring cover must register on line before departure.
Staff travelling within Australia are automatically protected and registration is not required.
The following links provide access to important information including the full policy document , the schedule of benefits showing the limits payable under each section of cover and claims excesses, eligibility for cover and how to register on line using your FAN identification.
There is a link also for persons undertaking private travel to apply on line direct to Ace Insurance Limited for insurance coverage. This facility can be used by staff, students and their relatives travelling in Australia and overseas.
If you require assistance while travelling anywhere in the world, ask the local telephone operator for a reverse charge call to ACE Assistance on (+61 2) 8907 5995 quoting Policy Number 03PP005695 in the name of Flinders University.
This service should be used if for any reason you are:
2. Diagnosed with a medical condition of concern.
3. Facing a serious disruption to your travel schedule.
This service can be used to access advice on any matters affecting your travel arrangements even though they may not be events that are covered by insurance.
More information on the service provided and contact details are shown on the certificate you receive when registering for cover.
For the above reasons it is recommended you keep a copy of that document with your travel papers.
If you are away and a claimable event occurs which causes some inconvenience without seriously disrupting your planned schedule, you can wait until your return to home to lodge a claim for any amounts greater than the applicable excess. The excess amounts are shown in the Schedule of Benefits.
At the time of the event you should report any loss or theft to the police or airport authorities.
• Retain all receipts, accounts, medical reports, luggage delay/lost notifications and other documentation that you might need to support your eventual claim.
• On your return home download a claim form (PDF 359KB) which is to be completed, signed and sent with all supporting documentation to the University’s Insurance Officer.
• If possible include accounts or receipts for original purchases of any lost/stolen items as proof of ownership.
• Attach accounts, receipts or bank card statements as evidence of payments made while you were away.
• If you do not replace missing items while away and prefer to wait until the Insurer makes a settlement offer, then obtain quotations from local suppliers and attach to your claim form.
• The Insurance Officer will forward the documentation to the Insurer and then assist with any queries that might arise before settlement is forthcoming.