eduroam is an agreement between educational and research institutions to share wireless access to enable inter-institutional roaming.

eduroam enables:

• Flinders University staff and students to connect to the wireless networks of other participating institutions using their FAN (Flinders Authentication Name) name and password.
• Visitors from other participating institutions to access the Flinders University wireless network.

Local policies at the visited institutions may affect what resources are available.

eduroam is available at Flinders University along with other Australian and Overseas organisations.

Conditions of use

The conditions of use for eduroam and the Flinders University network are set out in the documents below:

• Australian Eduroam Policy
• Flinders University Acceptable Use of ICT Policy.
  

Visitors to Flinders University

Visitors to Flinders University using the eduroam service have access to http, https and VPN services.

Maps of the wireless coverage at Flinders are available here.

Although Flinders University will provide what support it can, it is the responsibility of the home organisation to provide support to you when accessing eduroam at another participating organisation.

If you are experiencing difficulty connecting to the eduroam service at Flinders University you should:

• Contact your home organisation and ensure you have the correct configuration
• Contact the Flinders Customer Service Centre to verify there are no issues with the Flinders wireless network
• If you are still unable to connect then your home organisation support staff should raise a request for assistance with the National Service Provider (AARNet).

Configuration Guides and Information

Flinders University supports eduroam on Macintosh and Windows based personal computers and some mobile devices.  Configuraton guides and information can be found on the following pages:

• Macintosh Configuration
• Windows Configuration
• Mobile Devices Configuration

Flinders staff and students visiting another institution

All University staff and students are eligible to use eduroam wireless networks at any participating institution.

Before visiting an organisation you should examine the eduroam pages on their web site. Although eduroam is based on a common set of standards, different institutional policies may affect the type of Internet access granted and the type of authentication required at other sites.  Some external organisations will require the use of a VPN client. A self installing pre-configured VPN client for use with eduroam is available on the Flinders web site.

It is Flinders’ responsibility to provide support to you when accessing eduroam at another participating organisation. If you are experiencing difficulty connecting to the eduroam service when visiting another institution you should:

• Contact your local support staff to verify that the configuration on your laptop is correct and that the eduroam service is running at Flinders
• Contact the other institution's local IT support staff to ensure there are no issues with their wireless network
• If you are still unable to connect then place a Service Request with the Flinders Customer Service Centre who will arrange for an Information Technology Support person to contact you. If necessary the Customer Service Centre will place a call with the National Service Provider (AARNet) for assistance.