Flinders University provides an extensive library of software that can be installed on the managed computers used by Staff and Postgraduate students. This software is available on both Windows and Mac OS X and can be installed at any time without needing admin access on the computer.

The software available for installation has been tested to work with core university systems and in some cases Web Browsers which may often be an older version than the current release for compatibility reasons.

 

Installing software on Windows

Software Center is an application provided to allow staff using Windows computers managed by ITS to install new software or upgrade existing licensed software at their discretion. You do not need to have administrative rights to be able to install software through Software Center.

Software Center is only available on ITS managed computers running Microsoft Windows. If you are using a Mac that is managed by ITS, please see the documentation for Casper Self Service.

 

Opening Software Center

To open the Software Center:

1. Double-click or tap the ITS Support Portal icon on your desktop:

 

Tip: If you’re having trouble finding the icon on your desktop, click on an empty space on the desktop and type ‘ITS’ to jump to the icon.

2. Click or tap the Install Softwarebutton at the top of the ITS Support Portal window:

 

Using Software Center

You can install software by highlighting the application you want to install via the checkbox to the left of the name and then clicking the Install Selectedbutton:

 

Once you’ve clicked ‘Install Selected’, Software Center will switch from the ‘Available Software’ tab to the ‘Installation Status’ tab and show you the progress of the installation:

 

Once the installation has completed, the status for the selected applications will display as installed:

 

 

Installing Software on Mac OS X

Casper Self Service is an application provided to allow staff using Mac OS X computers managed by ITS to install new software or upgrade existing licensed software at their discretion. You do not need to have administrative rights to be able to install software through Self Service.

Self Service is only available on ITS managed computers running Mac OS X. If you are using a Windows PC that is managed by ITS, please see the documentation for Software Center.

 

Opening Casper Self Service

To open Self Service:
1. Click the ITS Support Portal icon on your dock:
 
If the ITS Support Portal icon is missing from your dock, you can open it from the Applications folder:
1. Click on Finder in the dock:
 
2. Click the Go menu in the menu bar at the top of the screen and click Applications:
 
3. Scroll down the list and double click the ITS Support Portal application to open it:

Note: If the ITS Support Portal is not listed in the Applications folder you can open the ‘Self Service’ application instead. If the Self Service application is also not listed, please see the ‘Additional Support’ section at the end of the page.
 

Using Casper Self Service

Self Service will open to the ‘Featured’ page which allows ITS to highlight commonly used or important software installations. You can see more software by clicking on a category in the right panel (Plugins/Utilities in the example below):

 

Note: The ‘Check for Updates’ option is a special command that will check to see if there is any new software available for deployment when run.

To install an application or update, click the ‘Install’ button to the right of the icon:

 

The status of the current installation is displayed in the information window at the top of Self Service. You can click on the arrow to the right of the search box to display the status of all current installations:

 

Once an installation is complete, the status in the current installations window will update:

 

 

Additional Support

If Software Center isn’t available to you or you’re having trouble with the installation of an application, please contact the ITS Service Desk for assistance: