Contacting the FLO Student Help Desk

Problems the FLO Student Help Desk can assist with

The FLO student help desk can answer non-course related questions. For example, we can help if you are having difficulty accessing FLO, with your FAN or password, or you are unsure how to use the tools within FLO, such as mail, quiz and discussions.

Course related questions should be directed to your lecturer or course coordinator.

Please contact the FLO Student Help Desk if you do not know your FAN.


Contacting the FLO Student Help Desk

We are located on Level 1 (entry level) of the Central Library. You can walk-in for help during our hours of operation or you may contact us by:


FLO Help is available in the following hours:

  • FLO Student Helpdesk hours 2014

    First Semester: 3rd March – 5th July

    • Monday - Friday  9.00am - 7.00pm
    • Saturday - Sunday: 12.00pm - 3.00pm


    • Good Friday 18th April: Closed
    • Easter Saturday 19th April: 12.00pm – 3.00pm
    • Easter Sunday 20th April: 12.00pm – 3.00pm
    • Easter Monday 21st April: 12.00pm – 3.00pm
    • ANZAC Day 25th April: 12.00pm – 3.00pm