2012 Library Customer Survey

In August 2012 the Library completed its regular client survey. This externally administered, nationally benchmarked user satisfaction survey is undertaken by most academic libraries in Australia. The survey results enable the library to:

  • measure performance over time
  • benchmark performance against other university libraries
  • receive feedback on performance in five best practice categories
  • set priorities and manage major issues identified by clients in the survey

Results of the 2012 survey are available below: