Flexible Delivery Library Service

Frequently Asked Questions

We hope this list answers your questions about the flexible delivery service. If you need any further information, or if you have a question that is not listed here please contact us!

If you have any questions that relate to the library in general, you could also try the Library FAQ's page

Registering for the Flexible Delivery Service How do I register for the service? Is there a charge to use the service? I am going on placement and I want to use the Flexible Delivery Service to order articles and books during my placement. What do I need to do? Making a request with Flexible Delivery How do I place a request? How long will to take for my requests to get to me? How will you send my requests? How many requests can I make? What can I borrow? What happens if I need a book or journal article ASAP? What do I do if the library does not hold the item I need? How do I renew a loan? How long can I borrow books for? Will it cost to call Flexible Delivery? Do you send books overseas? Delivery How will you send my requests? How do I return my loans? Do I have to pay for return post?

Resource Assistance I would like some assistance with my research, how can I find help? I am having difficulty using a database, where can I find help? How do I search for references? How do I find items on eReadings? FLO, Email and FAN's What is my FAN? How do I activate my FAN? Help! I have a question about email/FLO! Can I forward my student email account to another email account? I don't know how to use my email/FLO account! Other questions What kind of reciprocal borrowing rights do I have with other University Libraries? Do I need a student card? Help! I am having difficulty viewing my document! Can you give me some tips on how to view and use pdf files?