SendIt FAQ

How do I register for the service?

You can register for the service online.

Please call our toll free number 1800 625 856 if you require any assistance finding or filling out the registration form. Once you are registered we will send a confirmation email to your Flinders email address, and once you have received this confirmation (which includes information on using the service and placing requests) you are welcome to start submitting requests.

It is very important that the contact details on your library record are correct, as any books you request will be sent to this address. This is a separate process to the SendIt registration and you can update your contact details through the student system (students) or human resources (staff).


Is there a charge to use the service?

There is no charge for a registered SendIt patron to use the service.

There is no charge to send books out, or for their return. Books are sent out in StarTrack bags with a pre-paid return bag  (please see the FAQ 'How do I return my loans' for more information).

If you submit a request for an item that Flinders does not hold, and you are eligible for Document Delivery (the service is for postgraduates and staff), then Document Delivery will advise you in the event that there are charges for that request (Document Delivery requests are free to you up to the value of $33.00, any requests exceeding $33 will be charged to you at full cost price). They will not proceed without your permission. Please see their homepage for more information


I am going on placement and I want to use the SendIt Service to order articles and books during my placement. What do I need to do?

If your placement takes you outside of the Adelaide metropolitan area then you will be able to use the SendIt service to supply any articles or books you require for the duration of your placement. You will need to register for the service and we recommend that you do this 7 days before leaving.

You must ensure that your address details are changed to your placement address for the duration of your placement, so that any loans you request are sent to the correct address.

***Important - Address changes are not undertaken by or through the Library (see below for instructions on how to change your address). You must ensure your contact details are correct before you leave, as we send all books to the address on your library record.

Students

  1. Log into the Student information system
  2. Click on ‘Address, Phone, email, & emergency contact details.
  3. Click on 'change' next to your current address
  4. Type in your new address and click 'Save'.
  5. Remember to change your address back when your placement has ended.

Staff

  1. Contact the SendIt library staff and they will note your temporary placement address on your library record.

How do I place a request?

To submit a request you need to be registered for the service - please complete the registration form on the SendIt homepage. Once you have received your registration confirmation email for the service simply click on the green GO button on the home page , login with your family name and barcode (which will be supplied as part of the registration process), and submit your request via the web form. Note: if your barcode has a leading C please omit when logging in.

A loan request is for a book, and a copy request is for a journal article or book chapter. Make sure that you provide as many citation details as you can (this will speed processing time).

Journal articles and book chapters will be sent electronically to your Flinders email address (this is the fastest way for you to receive your requests) or via hard copy in the post, depending on your required delivery method (specified during the registration process).

When submitting a loan request select 'pickup' as the delivery method and choose 'SendIt Service' as the location. All SendIt loans are delivered by StarTrack courier.

If you have difficulty accessing the internet please contact us on distlib@flinders.edu.au or 1800 625 856 and we will arrange for you to submit requests via the phone. Please note that only two requests can be submitted over the phone. Submitting requests via the webform is preferred, as we are more able to promptly attend to these requests.


How long will it take for my requests to get to me?

If the item you require is in the Library a 24 hour turn around time can be expected. Books are sent via StarTrack and should get to you the next day, depending on your location. Article requests can either be sent electronically to your Flinders email address or hard copy in the post. If you request a book that the Library holds, but it is on loan, we will place a hold on the item and advise you by email of the expected due date. If at any time you have any queries concerning your requests you can email distlib@flinders.edu.au or call toll free 1800 625 856.

Please note that items provided to Flinders via an external supplier (through Document Delivery), will take longer to supply to you.


How will you send my requests?

You have the option of receiving your copy requests either electronically to your Flinders email address or (if you have limited or no internet access), hard copy in the post. You will select your delivery method for copy requests during the registration process, and please note that choosing electronic mail is the fastest way to get your copy request.

Books are sent to your address via StarTrack courier. The parcels sent via StarTrack will be left at your home address regardless of whether you are home or not. A sticker is placed on the bag allowing the courier to do this. If this arrangement does not suit you, then please advise an appropriate place to leave the parcel by providing instructions in the comments field on the request form.


How do I fill out the request forms?

Please complete forms with as much citation information as possible – the clearer and more complete your citation the faster we can process your request. Check the examples below to see a completed form.

For copy requests;

  • All copies will be sent to your Flinders email address.

For loan requests;

  • You can select your pickup location each time you submit a request.
  • Choose Flexible Delivery Service as your pickup location

Sample article request form

Sample Book request form

 


How many requests can I make?

You are able to submit 10 requests per day, but overall there is no limit to the number of requests you can submit while registered for the service. We will acknowledge each request with a reply email, which will also notify you of the request number. For example, if you submit eight requests then you will receive eight reply emails.


What can I borrow?

SendIt patrons have the same borrowing rights as on-campus patrons, so all general books, videos and dvds in the Library collection are available for loan via SendIt.

Items held in the Readings Collection and Special Collections are not available for loan. Single chapters or 10% of a book (requests must comply with copyright law) can be copied and sent electonically.

Most print journals are not available for loan, however a copy of an individual article may be requested (requests must comply with copyright law). The Library holds a large number of journal titles electronically, and you can access these via the library catalogue (through a title search). You can download articles from electronic journals, and if you need any assistance using electronic journals please contact your Liaison Librarian

All SendIt requests are subject to copyright legislation, please read this important copyright information before submitting a request


What happens if I need a book or journal article ASAP?

If you need a book or article asap, complete the request form as normal (including your need by date), and then enter a note in the comments field to indicate that your request is urgent. Also you can either email distlib@flinders.edu.au to bring your urgent request to our attention, or you can phone toll free 1800 625 856. If the item is held at Flinders and is not out on loan, we will be able to send the request the same day.


What do I do if the library does not hold the item I need?

If you are a Postgraduate student or Staff member and you submit a request for an item that the library does not hold, your request will be forwarded to Document Delivery. The time it takes to source a copy or loan through Document Delivery varies, and depends on where the item comes from and how quickly the supplier provides the item. Submit all requests via the webforms and the SendIt department will manage them for you.

If you are an Undergraduate student and require an item that Flinders does not hold, you will need the permission of your course co-ordinator to submit a request. Please contact your co-ordinator directly before proceeding.


How do I renew a loan?

If you have a loan and need an extention please email distlib@flinders.edu.au or call 1800 625 856. SendIt students cannot use the online service to renew loans. Extensions are not available on items that are in demand have been requested by another patron.


How long can I borrow books for?

Loan periods for SendIt patrons differ slightly from on campus patrons. Books with a loan period of 28 days remain the same, however books with a seven day loan period are given as a two week loan to allow for travelling time. It is the responsibility of the patron to ensure that the item is returned to the library by the due date. Late returns will result in demerit points. All loans can be renewed four times unless a hold has been placed by another patron.


Do you send books overseas?

No, we will not send books overseas. We can however send one chapter or 10% of a book electronically to your Flinders email address, or hard copy in the post. We can also send the contents pages of a book so you can decide which chapter you require.


How will you send my requests?

You have the option of receiving your copy requests either electronically to your Flinders email address or (if you have limited or no internet access), hard copy in the post. You will select your delivery method for copy requests during the registration process, and please note that choosing electronic mail is the fastest way to get your copy request.

Books are sent to your address via the StarTrack courier. The parcels sent via StarTrack will be left at your home address regardless of whether you are home or not. A sticker is placed on the bag allowing the courier to do this. If this arrangement does not suit you, then please provide instructions in the comments field of the request form advising an appropriate place to leave the parcel.


How do I return my loans?

Loans are sent to you via StarTrack, and each parcel contains a return pre-paid StarTrack bag.

  • The first time you return a parcel, please phone StarTrack on 13 23 45 and depending on your postcode StarTrack will either collect the parcel from your residence or ask you to lodge it at a post office. NOTE: Never place your StarTrack parcel in an Australia Post box - the parcel is not a mail item- it must be lodged with the post office, and the post office will contact StarTrack to arrange pickup.
  • It is very important that you keep a record of the consignment note numbers in case you or the library need to track or trace the parcel.
  • Please try to return each delivery of books in its own return bag, the return bag is pre-paid at the correct weight for that delivery.
  • If you need any extra StarTrack return bags or if you have any questions please contact us on 1800 625 856 or distlib@flinders.edu.au

Can I forward my student email account to another email account?

Yes, from your University email. Login to your student email. Select Options (under your name on the right ), See all Options..., Click the shortcut to Forward your e-mail, and add in a forwarding address in the box on the lower left.

Please note that all University correspondence is via your University email, so it is very important that you redirect this email address if you prefer to use private email.


What kind of reciprocal borrowing rights do I have with other University Libraries?

Each University has a different reciprocal rights policy, and you should contact the University you are interested in to find out if you are eligible. You will need to provide proof of identification, including your current Flinders University enrolment and Flinders Student ID card to gain borrowing rights.

You can check this website for a list of Universities who participate in University Library Australia national borrowing scheme for Australia's universities.


Do I need a student ID card?

For reciprocal borrowing at other University Libraries you will need a student ID card, and if you would like to claim student discounts then you will need a student ID card. To use the SendIt you do not require a student ID card, you just need to know your student number and FAN.

If you would like to submit a request for a student ID card please click here .