International Students

Establishment:
Council,
Last Amended: Council, 9 March and 25 May 2017                                                   
Nature of Amendment: Consequential to the repeal of statutes
Date Last Reviewed: May 2017
Responsible Officer: Pro-Vice-Chancellor (International)

Preamble

This policy and procedures statement details the specific provisions which apply to international students undertaking a Flinders University course, except where that course is offered by another institution on behalf of the University. In such instances, the other institution's policies and procedures will apply.

In relation to all other matters (eg enrolment and assessment) international students are covered by the provisions of standard University policies and procedures. Faculties will ensure that students enrolled in offshore programs are provided with information about the University's student related policies and procedures and with information to assist them in contacting University staff in relation to these policies and procedures. Faculties will make appropriate arrangements for information provision in cases where access to the University's website cannot be assumed.

The University's Equal Opportunity Policy, which covers matters such as discrimination, harassment, and disability, reflects Australian legislation. This legislation does not apply outside Australia, however the principles embodied in the policy apply to all Flinders students regardless of their location. Implementation of this policy will be discussed by the University and partner organisations as part of the process of negotiating a contract to deliver a program offshore. Variations to the standard implementation will be reflected in the contract. The same approach will be adopted in relation to student conduct matters.

The University aims to provide an appropriate level of support services to all students irrespective of whether they are onshore or offshore. The manner in which support services are delivered offshore will be discussed as part of the contract negotiation process. Students enrolled in offshore programs will be given information regarding the support services available to them.

 

1.  Education Services for Overseas Students Act (ESOS Act) 2000

1.1  The Education Services for Overseas Students Act (ESOS Act) 2000 requires providers of education and training courses to overseas students studying in Australia to be registered and sets out other requirements with which Flinders and its representatives must comply. These include obligations under the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (the National Code) which is made under and forms part of the ESOS Act.

1.2  The University is committed to working in accordance with the ESOS Act and the National Code.

1.3  The ESOS Act applies to students who are studying in Australia on a student visa.

 

2.  Code of Practice in the Provision of Education to International Students

The Code of Practice in the Provision of Education to International Students was formulated and endorsed by Universities Australia. The Code outlines recommended procedures for Australian universities offering courses to international students in Australia or other countries. The Code applies to the provision of services to students studying face-to-face, offshore, by distance education or electronic mode. The University is committed to working in accordance with the Code of Practice.

 

3.  English Language Proficiency Requirements

3.1  International students must satisfy the University's English language proficiency requirements for admission. The minimum English language proficiency requirements are as follows:

(a) the applicant's first language is English; or

(b) the applicant has:

(i) successfully completed an Australian Year 12 Program; or

(ii) successfully completed an Australian Diploma qualification; or

(iii)an overall academic IELTS band score of at least 6.0 with a minimum score of 6.0 in the Writing and Speaking components; or

(iv) a TOEFL score of at least 550 (with a minimum Test of Written English (TWE) score of 4.5), or 213 (with an essay rating of at least 4.5) in the computer-based TOEFL, or a TOEFL Internet-based test (iBT) of 80 (with a score of 20 in writing); or

(v) a grade of 'C' or better in the GCE Ordinary Level subject 'English'; or

(vi) an approved secondary qualification, taught in the English language in a country where English is the official language or the main language spoken. An approved secondary qualification requires the completion of a program equivalent to the final year of secondary education in an Australian state or territory. A list of approved secondary qualifications, approved by the Pro-Vice-Chancellor (International), can be obtained from the International Centre; or

(vii) successfully completed a tertiary qualification taught in the English language in a country where English is the official language or the main language spoken; or

(viii) in the case of offshore programs, successfully completed other English language proficiency tests or qualifications as approved by the Pro-Vice-Chancellor (International) on a case by case basis; or

(ix) successfully completed an English language course approved by the Pro-Vice-Chancellor (International) from a registered English Language Intensive Course for Overseas Students (ELICOS) Provider.

3.2  Evidence of English language proficiency normally must be no more than two years old on the proposed date of commencement of the course. However, English Language proficiency gained through the successful completion of a tertiary qualification or approved secondary qualification, taught in English, which meets the requirements of clauses 3.1(b)(i) or 3.1(b)(vi), may be older than two years but must be no more than five years old on the proposed date of commencement of the course.

3.3  The Pro-Vice-Chancellor (International) may approve a recommendation from the Executive Dean of the relevant Faculty for a higher level of English language proficiency than provided for in clause 3.1. A case must be made in writing and include the rationale for the variation and the implications for international student demand.

3.4  Under special circumstances, Faculties may recommend the admission of international postgraduate students who do not meet the English language proficiency requirements listed above, provided their English language proficiency is not below the following levels:

(a)  an overall IELTS band score of 5.5; or

(b)  a TOEFL score of 520, or 190 in the computer-based TOEFL, or 68 in the TOEFL iBT.

3.5  The Pro-Vice-Chancellor (International) may approve, in such special circumstances, a Faculty recommendation to admit an overseas postgraduate applicant who has not met the minimum English language proficiency requirements for admission. Such requests shall be made in writing, outlining the special circumstances of the case. Evidence of the applicant's English language proficiency should accompany the request.

 

4.  Admission of Undergraduate International Students

4.1  Basis of Admission

The admission of international students to undergraduate courses in the University will be determined on the basis of:

(a)  academic merit, as determined by an assessment of an applicant's qualifications; and

(b)  English language proficiency; and

(c)  the quota of available places for international students within the course which the applicant is seeking to enter; and

(d)  the requirements of the ESOS Act in respect of applicants seeking to transfer from another registered Australian institution (see clause 7 below); and

(e)  the student satisfying the conditions for a visa under the Commonwealth Migration Regulations 1994 without the University assuming responsibility for the approval of the arrangements for the student's accommodation, support and general welfare arrangements unless the University otherwise agrees.

4.2  Assessment of Qualifications

4.2.1  The assessment of an applicant's qualifications will result in the allocation of a selection score, which will be used to rank applicants. Applicants for some courses may be assessed on a combination of qualifications and other criteria including presentation of a portfolio and/or performance at an interview or audition. Such assessments will result in the allocation of a selection score, which will be used to rank applicants. Applicants who meet the English language proficiency requirements and the minimum selection score determined by the Pro-Vice-Chancellor (International) for admission to the course will be made an offer of admission by the International Centre. With the approval of the Pro-Vice-Chancellor (International) an offer of admission to a course may be made by authorised agents of the University.

4.2.2  Applicants who have completed the final year of secondary education in South Australia, or another Australian State or Territory or Overseas

4.2.2.1  South Australian Certificate of Education (SACE)

Applicants should refer to the Entry Requirements: Policies and Procedures.

4.2.2.2  South Australian Matriculation (SAM)

South Australian Matriculation (SAM) is currently taught only at select colleges overseas.

Eligibility: To be eligible for consideration for entry to an undergraduate program of study applicants must have:

  • qualified for the SAM; and
  • satisfied the prerequisite subject requirements for the particular course; and
  • obtained a university aggregate and an Australian Tertiary Admission Rank (ATAR).

Students who successfully complete SAM are awarded the South Australian Certificate of Education (SACE) (see 4.2.2.1).

Applicants who have completed SAM prior to the current year are eligible for consideration for entry to undergraduate courses. Such applicants must have satisfied the entry requirements applicable in the year in which they completed their SAM studies.

Applications for admission by international students enrolled for South Australian Matriculation (SAM) offshore must be made through SATAC.

4.2.2.3  International Baccalaureate (IB)

Applicants should refer to the Entry Requirements: Policies and Procedures.

4.2.2.4  Final year of secondary education in another Australian State or Territory

Applicants who have successfully completed the final year of secondary education in another Australian State or Territory are eligible for consideration for entry to undergraduate courses. The applicant's ATAR (or equivalent) will be used for ranking purposes.

Applications for admission by international students enrolled in the final year of secondary education in another Australian State or Territory must be made through SATAC. Applications for admission by international students enrolled in the final year of Australian State or Territory secondary education offshore must be made directly to the International Centre.

4.2.2.5  Final year of secondary education overseas

Applicants who have completed the final year of secondary education overseas are eligible for consideration for entry to undergraduate courses. Results will be converted to an equivalent Australian Tertiary Admission Rank according to guidelines approved by the Deputy Vice-Chancellor (Academic). Students completing South Australian Matriculation (SAM) overseas should refer to 4.2.2.2 for further information.

4.2.3  Foundation Course

Applicants who successfully complete the South Australian Universities' Foundation Studies Program or another approved foundation studies program will be ranked on the basis of their performance in the course.

4.2.4  Tertiary Transfers

Applicants who have undertaken studies designated as higher education level or hold a completed qualification at vocational graduate diploma, vocational graduate certificate, advanced diploma, diploma, or certificate level from TAFE, or from an accredited private provider, are regarded as tertiary transfers.

4.2.4.1 Partially or fully completed Higher Education qualifications

Applicants who have partially or fully completed an accredited higher education level qualification from an Australian university or other Australian accredited institution or an overseas university deemed comparable in standard to an Australian university are eligible for consideration for entry to undergraduate courses provided that:

  • an applicant who has been refused enrolment from a university or institution other than Flinders University due to academic or non-academic reasons will only be considered for entry with the approval of the Deputy Vice-Chancellor (Academic) or nominee; and
  • where an applicant has been refused enrolment due to academic reasons from a Flinders University course the provisions under the University's Policy and Procedures on Review of Student Progress will apply.

Applicants will normally be ranked on the basis of the selection score derived from the grade point average (GPA) calculation for those studies.

4.2.4.2 Completed TAFE Awards

Applicants who have completed a TAFE vocational graduate diploma, vocational graduate certificate, advanced diploma, diploma, certificate 4, or certificate 3 are eligible for consideration for entry to undergraduate courses. In determining selection scores the University will take into account such factors as the relevance of the award to the course into which entry is sought, the GPA achieved (if applicable) or the level of success at previous studies.

4.2.4.3 Bridging Courses

Applicants who have completed a recognised Bridging course of at least six months full-time duration are eligible for consideration for entry to undergraduate courses. In determining selection scores the University will take into account such factors as the relevance of the Bridging Course to the course into which entry is sought and performance in the Bridging Course.

4.2.5  Adult Entry Scheme

Applicants who will have achieved the age of twenty-one years prior to 1 January of the year of prospective entry, and who do not hold a higher education award at diploma or higher level, may satisfy the requirements for consideration for entry to undergraduate courses by undertaking the International Student Admissions Test (ISAT) . However, applicants who have attempted more than one year of equivalent full-time higher education study will not be eligible for consideration for entry on the basis of a ISAT score until three years have elapsed from the last year of higher education study. Applicants will normally be ranked on the basis of the score achieved in the test.

 

5.  Admission of Postgraduate International Students

5.1  Basis of Admission

The admission of international students to postgraduate courses in the University will be determined on the basis of:

(a)  academic merit, as determined by an assessment of an applicant's qualifications and, in some cases, work experience; and

(b)  English language proficiency; and

(c)  the quota of available places for international students within the course which the applicant is seeking to enter; and

(d)  the requirements of the ESOS Act in respect of applicants seeking to transfer from another registered Australian institution (see clause 7 below); and

(e)  the student satisfying the conditions for a visa under the Commonwealth Migration Regulations 1994 without the University assuming responsibility for the approval of the arrangements for the student's accommodation, support and general welfare arrangements unless the University otherwise agrees.

5.2  Graduate entry bachelor degree and postgraduate coursework courses

The normal requirement for admission to graduate entry bachelor degree and postgraduate coursework courses is, as a minimum, the completion of a recognised Australian degree or its equivalent. Faculties will recommend to Academic Senate the requirements for admission to graduate entry bachelor degree and postgraduate coursework courses. Selection criteria for admission to graduate entry bachelor degree and postgraduate coursework courses must be approved by the Faculty Board. Applicants who meet the minimum requirements for admission to the course as specified by the Faculty will be made an offer of admission by the International Centre. With the approval of the Pro-Vice-Chancellor (International) an offer of admission to a course may be made by authorised agents of the University.

5.3  Research higher degrees

Qualifications for admission to research higher degree courses are prescribed in the course Rules.

 

6.  Admission of Incoming Study Abroad and Exchange Students

6.1  Definitions

The term, Study Abroad, refers to the provisions whereby international students enrol with the University to study in Australia full-time for one or two semesters on a non-award fee-paying basis. Incoming Study Abroad students are required to pay the full costs of their tuition at Flinders University.

The term Exchange refers to a formal arrangement between the University and another international education institution whereby an agreed number of students per year may study at the other institution and vice-versa full-time for one or two semesters on a non-award basis without payment of tuition fees.

6.2  Basis of Admission

Applications for Study Abroad and Exchange Programs will be assessed on the basis of the following criteria:

(a)  the applicant's eligibility for admission to a University in their home country; and

(b)  English language proficiency; and

(c)  for exchange programs, the availability of places, as stipulated in the exchange agreement.

 

7.  Transfer of Students Between Australian Registered CRICOS Institutions

7.1  Transfer to Flinders University from another Australian Registered CRICOS Institution

Where a student seeks to transfer to Flinders University from another registered CRICOS institution prior to completing six months of their principal course, the University will consider the application only if:

(a)  the original registered institution has ceased to be registered or the course in which the student was enrolled has ceased to be registered; or

(b)  the original registered institution has provided a letter of release; or

(c)  the original registered institution has had a sanction imposed on its registration by the Australian government or state or territory government that prevents the student from continuing their principal course; or

(d)  any government sponsor of the student considers the change to be in the student's best interest and has provided written support for the transfer.

7.2  Transfer from Flinders University to another Australian Registered CRICOS Institution

7.2.1  Where a student seeks to transfer from Flinders University to another registered CRICOS institution prior to completing six months (26 weeks) of their principal course of study, the student must present to the University:

  • an unconditional offer from another registered institution;
  • a personal statement explaining why the change is necessary; and
  • a request for a refund of fees (where necessary).

7.2.2  Additionally, where the student is under 18 years of age, they must provide written consent from a parent or guardian and evidence that the new provider will take responsibility for their appropriate accommodation and welfare arrangements.

7.2.3  University staff from the International Student Services (ISS) will counsel the student in relation to their request and the Coordinator, ISS will approve a transfer in the following circumstances:

  • the student provides documentary evidence of compelling circumstances beyond their control that have an impact on their plans for study at the University; or
  • the University receives a written request from the student’s sponsor; or
  • the student has completed one semester of study and it is evident on the basis of the student’s academic results that they are not suited to University study, in which case the University may approve a release to another institution to enrol in a course at a lower AQF level.

7.2.4  The University will automatically issue release letters to students who are required to transfer to another CRICOS registered institution prior to completing six months (26 weeks) of their principle course of study , where the following circumstances apply:

  • the University course accepted by the student has been cancelled or ceased to be offered; or
  • a student had provisional admission to a course but has not met the requisite English language proficiency or other entry requirements; or
  • in the case of a student enrolled in a research higher degree, a candidate’s principal supervisor transfers to another institution, retires, dies or otherwise is unable to supervise the student and the relevant Faculty is unable to make a suitable alternative arrangement.

7.2.5  The University may reasonably refuse a request for a transfer in circumstances including, but not limited to, the following:

  • the student’s request is based only on personal preference; or
  • the student wishes to transfer to a qualification of a shorter duration or lower AQF level not offered by the University for reasons other than academic ability; or
  • the student wishes to change to a similar course with lower fees; or
  • the student is able to be offered an alternative course at the University that meets the student’s expectations/requirements; or
  • the student wishes to transfer to a course that provides the same professional recognition and outcomes as the course they have been admitted to at the University; or
  • the student has not enrolled or has made no genuine attempt to participate in the course they have been admitted to (including an enabling-course or pre-University program); or
  • the student owes tuition or other fees and charges to the University.

7.2.6  Normally, a student will be notified of the outcome of an application for transfer within 10 working days of the submission of the application.  Incomplete requests may take longer to process.

  • In cases where the release is approved, the release letter will be provided at no cost to the student and the student will be advised to contact the relevant Commonwealth Government department to ensure that they maintain appropriate visa status.
  • In cases where a release is not approved, the student will be provided with the reasons for the refusal.

7.2.7  In cases where the request for a letter of release has been refused the student may lodge an appeal in accordance with Section 6 of the University’s Student Appeals and Complaints: Policies and Procedures.

 

8.  Tuition Fees

8.1  Fixing of Tuition Fees

Commencing students will be charged tuition fees in accordance with those published by the University for the year in which they first study.  Tuition fees for continuing students will be subject to an annual increase no less than the rate of inflation, as measured by the Consumer Price Index, and no greater than 9%.  Tuition fee increases will be effective from 1 January each year.

Students who change course or undertake higher level studies will be subject to the fees applicable to commencing students in that year, unless enrolled in one of the component awards of a recognised nested postgraduate coursework program for which they have previously applied and received a conditional offer of admission.  In this case, the fees charged will be as determined by the annual increase that applies to continuing students.

8.2  Tuition Fee Liabilities

8.2.1  Published annual tuition fees are based on a normal full-time enrolment load. A normal full-time enrolment load is 36 units per year, or 18 units per semester. For approved studies which involve a student taking less than or more than the normal full-time enrolment load, tuition fee liability is calculated on a pro-rata basis as follows (excluding students enrolled in a Study Abroad Program):

Annual course tuition fee x number of units enrolled / 36 units (or normal full-time enrolment load)

Example 1: for a student enrolled in 27 units of a course which has an annual fee of $10000 and for which the normal full-time load is 36 units, the tuition fee is:

$10000 x 27 units / 36 units = $7500

Example 2: for a student enrolled in 42 units of a course which has an annual fee of $10000 and for which the normal full-time load is 36 units, the tuition fee is:

$10000 x 42 units / 36 units = $11667

8.2.2  For students enrolled in research higher degrees, tuition fees will be calculated on a pro-rata basis based on the number of days of candidature in each half-year period (1 January to 30 June and 1 July to 31 December), as per the following formula:

number of days of candidature / number of days in half-year period * 0.5 * annual tuition fee rate

8.2.3  Students enrolled in a Study Abroad Program will be charged a flat rate tuition fee (which will be published annually in the fee schedule) for each semester of enrolment.

8.3  Cross-Institutional Enrolments

8.3.1  International students enrolled at Flinders University and undertaking approved studies offered by another institution will be required to pay the tuition fees that apply to that institution.

8.3.2  International students enrolled at an institution other than Flinders University and undertaking approved studies offered by Flinders University, will be required to pay the tuition fees for cross-institutional study.

 

9.  Payment of Fees

9.1  Payment of Tuition Fees

9.1.1  Fees are normally paid in advance on a semester (half year) basis. Unless specified otherwise in the offer of admission to offshore or distance education programs, payment of fees is due by the end of the second week of each semester (half year), early March in Semester 1 and early August in Semester 2. Notwithstanding the above, new students are required to pay fees for their first semester (half year) of enrolment in advance by the date specified in the offer of admission to the University.

9.1.2  Payment of all tuition fees and charges is a condition of enrolment, and must be made in full by the due date. Failure to pay will result in cancellation of enrolment. Students studying in Australia who have their enrolment cancelled will be reported to DIBP.

9.2  Payment Extension or Payment by Instalments

9.2.1  Students who have encountered exceptional circumstances, which could not reasonably have been forseen, and which impact the ability to pay tuition fees by the due date, may apply to the Manager, Enrolment and Student Finance for a payment extension or payment by instalment plan.

9.2.2  If an extension is approved, a revised due date for payment will be determined and advised. If a payment by instalment plan is approved, the first payment of 25% of the tuition fee will be due on the original due date, and the remaining 3 payments of 25% of the fee will be due at monthly intervals thereafter.

9.2.3  If payment is not received by a due date that is prior to the census date, the enrolment will be cancelled effective as at the due date.

9.2.4  If payment is not received by a due date that is after the census date, the enrolment will be withdrawn effective as at the due date. The student will remain liable for any remaining outstanding debts.

9.3  Tuition Fee Refunds

9.3.1  In the event that an offer of a place is withdrawn or the University is unable to provide the course, all tuition fees paid are fully refundable, unless the offer was made on the basis of incorrect or incomplete information supplied by the student. In such cases the University will retain 10% of the full-time tuition fee for one semester as well as any costs incurred by the University in recruiting the student (eg agent's commission). Any such refund will be made as soon as possible after the determination to withdraw the offer or to not provide the course, but not later than 10 working days after the scheduled start date of the course.

9.3.2  A student who fails to meet course progression rules and who is thus not permitted to re-enrol will be eligible for a total refund of tuition fees if paid in advance of notification of preclusion.

9.3.3  Withdrawal before the census date by students studying in Australia or within 30 days of commencement of a course by students studying offshore or by distance education

9.3.3.1  For the first semester of enrolment

(a)  Where a student, other than a research higher degree student, studying in Australia gives written notice of withdrawal from or an inability to commence the course before the census date or within 30 days of commencement of a course by students studying offshore or by distance education in their first semester of enrolment the University will retain 10% of the full semester tuition fee as well as any costs incurred by the University in recruiting the student (eg agent's commission). The remainder of fees paid (except OSHC - see 9.5 below) will be refunded.

(b)  Where a research higher degree student fails to commence the course, or gives written notice of withdrawal within 30 days of commencement of the course, the University will retain 10% of the advance payment of the first half-year tuition fee.

(c)  Where a research higher degree student gives written notice of withdrawal from the course between 30 days and 6 months of commencement of the course, the University will retain the full advance payment of the first half-year tuition fee.

9.3.3.2  For any subsequent semester of enrolment in the same course

(a)  Where a student, other than a research higher degree student, studying in Australia gives written notice of withdrawal from the course on or before the census date or within 30 days of commencement by a student studying offshore or by distance education all fees paid (except OSHC - see 9.5 below) for that semester are fully refundable.

(b)  Where a research higher degree student gives written notice of withdrawal after 6 months of commencement of the course, the student will be eligible for a refund of any amount paid over and above the tuition fee as calculated according to clause 8.2.2.

9.3.3.3  In exceptional circumstances, and where acceptable documentary evidence can be provided, a student may be eligible for a total refund of tuition fees. Exceptional circumstances include inability to obtain a student visa (for students studying in Australia), illness or disability, death of the student or a close family member (parent, sibling, spouse or child) or a political, civil or natural event.

9.3.4  Withdrawal after the census date by students studying in Australia or after 30 days of commencement by students studying offshore or by distance education

9.3.4.1  Students who withdraw after the census date, or after 30 days of commencement by students studying offshore or by distance education can apply to have their tuition fee refunded.

9.3.4.2  A full refund of tuition fees may be granted where it can be established that exceptional circumstances applied to the student that:

(a)  were beyond the student's control; and

(b)  did not make their full impact on the student until on, or after the census date for students studying in Australia, or on or after 30 days of commencement by students studying offshore or by distance education; and

(c)  made it impracticable for the student to complete the requirements for the topic(s); or

(d)  the student enrolled in a course or topic on the basis of misleading or incorrect information.

9.3.4.3  To meet the requirement that exceptional circumstances did not make their full impact on the student until on or after the census date, or 30 days of commencement for students studying offshore or by distance education, the student's circumstances must occur either:

(a)  before the census date, but worsen after that day; or

(b)  before the census date, but the full effect or magnitude does not become apparent until after that day; or

(c)  on or after the census date.

9.3.4.4  Exceptional circumstances that make it impracticable for the student to complete the requirements for the topic(s) include:

Medical circumstances. For example, where a medical condition has changed to such an extent that a student is unable to continue studying;

Family/personal circumstances. For example, death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to continue studies;

Course related circumstances. For example, where the University has changed the topic(s) offered in such a manner that the student is disadvantaged by either not being able to complete the topic(s), or not being given credit towards other topics or courses.

Exceptional circumstances do not include a lack of knowledge or understanding of the University's policies and procedures.

9.3.4.6 Where a student's application is successful, a notation of Withdraw, Not Fail (WN) will be recorded against the topic(s).

9.3.4.7 Applications for refund of fees must be made on the standard form, be accompanied by appropriate documentation, and submitted to the Manager, Enrolment and Student Finance as soon as possible given the circumstances. An application will normally not be accepted if it is lodged later than 12 months from the end of the semester in which the topic(s) were taken.

Late applications may be considered where the nature of the circumstances prevented the student from submitting an application within 12 months. Late applications must include evidence from a relevant professional practitioner that the circumstances prevented submission within the usual timeframe.

9.3.4.8 The Manager, Enrolment and Student Finance (or nominee) will consider the application for a refund of tuition fees, as soon as practicable, and no later than 20 working days, after the receipt of the application. Once the decision has been made on the application, the Manager, Enrolment and Student Finance (or nominee) will notify the student in writing of the decision and the reasons for that decision.

9.3.5  Refunds will normally be paid in Australian dollars.

9.3.6  Appeals

9.3.6.1  If a student is not satisfied with the decision in relation to an application for a refund they may lodge an appeal in writing with the Director, Student Administration and Systems no later than 20 working days after receipt of the notice of the decision.

9.3.6.2  The Director, Student Administration and Systems will acknowledge receipt of an appeal in writing within 10 working days and will reply in writing within 20 working days informing the student of the outcome.

9.3.6.3  If the student is still not satisfied with the outcome, he or she may appeal to the Student Appeals Committee. Such an appeal may only be made on one or more of the following grounds:

(a)  the appropriate policy was not adhered to or correct procedures were not followed in considering the matter;

(b)  the decision was made without due regard to facts, evidence or circumstances.

Such an appeal must be lodged with the Manager, Student Policy and Projects within 20 working days of the date of the dispatch of the notification of the decision. The appeal must be accompanied by a copy of the notice of decision the student has received and the grounds for the appeal, including the evidence in support of the student's case, together with supporting documentation.

9.4  Student Services and Amenities Fees

9.4.1  The University requires all international students studying in Australia to pay the Student Services and Amenities Fee in accordance with the published schedule.*

9.4.2  Refunds: where a student withdraws from a topic(s) on or before the census date for that teaching period they will be refunded any Student Services and Amenities Fee for the topic(s). Students who withdraw after the census date for the teaching period or have not successfully completed the requirements for the topic(s) are not eligible for a refund of the Student Services Amenities Fee, unless the student has successfully applied for a refund of tuition fee on the grounds that: an offer of a place was withdrawn; orthe University was unable to provide the course either in whole or in part; or the student enrolled in a course or topic on the basis of misleading or incorrect information; or the student was unable to obtain a student visa. * In 2012, all international students will be exempt from payment of the Student Services and Amenities Fee.

9.5  Overseas Student Health Cover (OSHC)

9.5.1  Unless specifically approved otherwise, the Commonwealth Government requires all international students studying in Australia to subscribe to Overseas Student Health Cover (OSHC) for the duration of their student visa, and stipulates that overseas students are not permitted to enrol unless they have paid for their OSHC.

9.5.2  The University is required to collect the OSHC charge on behalf of OSHC Worldcare, its preferred provider of OSHC. This charge is payable at the commencement of studies. The OSHC fee charged covers the period up to, and including, the visa expiry date.

9.5.3  Refunds: Where a student leaves Australia before the expiry date of their student visa, a partial refund may be available from Worldcare. Claims must be presented to Worldcare on the appropriate form, with proof of exit from Australia.

9.6  Students who obtain Permanent Resident Status

An international student who is granted a Permanent Resident visa is liable to pay the full student contribution amount (subject to the availability of a Commonwealth supported place) or tuition fees as determined by the University in accordance with the Policy on Continuity of Study.

 

10.  Duration of Study

10.1  Students must complete their course within the duration specified in their letter of offer.

10.2  Extension of duration of study - An extension to the duration of study may be approved by the University only under the following circumstances:

(a) Exceptional circumstances (eg illness where a medical certificate states that the student is unable to attend classes or where the University is unable to offer a pre-requisite topic).

(b) The student has been identified as 'at risk' or is not making satisfactory progress under the provisions of the University's Policy on Student Progress.

 

11.  Deferring, Suspending or Cancelling a Student's Enrolment

11.1  Deferral of commencement of studies or temporary suspension of enrolment (leave of absence) initiated by a student

11.1.1  A student may apply to defer commencement of their studies only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (eg illness where a medical certificate states that the student is unable to attend classes) or family/personal circumstances (eg death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to commence their studies).

11.1.2  A deferral fee will apply to a student who defers the commencement of their studies more than once.

11.1.3  A student may apply to temporarily suspend their enrolment (leave of absence) only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (eg illness where a medical certificate states that the student is unable to attend classes) or family/personal circumstances (eg death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to continue their studies for a period of time).

11.2  Suspension or cancellation of student enrolment initiated by the University

11.2.1  The University may suspend or cancel a student's enrolment in accordance with Clause 9 of this policy, the University's Policy on Student Progress and University Statute 6.4: Student Conduct.

11.2.2  Students who are notified that their enrolment is to be suspended or cancelled may lodge an appeal with the Manager, Student Policy and Projects within 20 working days of the date of the dispatch of the notification of the decision in accordance with relevant University policies.

11.3  Changes to a student's enrolment resulting from deferral, suspension or cancellation will be reported to DIBP by the University.