The contact details below are for staff only.

Students, please contact Flinders Connect:

  • Online via Ask Flinders
  • Phone: +61 1300 354 633
  • Face-to-face in the Hub on Level 0 of the Central Library, Bedford Park campus

Director, Student Administration Services

Annika Danielsson

Associate Director, Service Delivery and Innovation

Mark Drechsler (College SAS operations, service delivery and innovation, Flinders Connect)

Associate Director, Service Operations and Design

Satya Webster (University-wide SAS operations, service frameworks, systems and processes, quality assurance, policy and service standards)

 


College based Student Administration Services (SAS) teams

The College SAS teams provide integrated, local support services for student, teaching and learning activities and are the closest point of contact for the College. Led by a College SAS Team Leader, the teams consist of a number of support roles providing services in an area of expertise across the student administration lifecycle. Incoming service enquiries are triaged to ensure that staff are connected with the appropriate SAS team member to solve the request.

Your Student Administration Services team

  • Team Leader:
    Responsible for leading the operations of the SAS service delivery team and driving SAS service improvements within the College (including Transnational Education support).
  • Coordinator, Enrolment and Student Progress:
    Responsible for coordinating and providing enrolment and student progress services within the College, as well as being an escalation point for complex SAS enquiries.
  • Enrolment and Course Advisor:
    Responsible for providing students with high-quality enrolment and course planning support, including answering complex enquiries and giving specialised guidance. Managing student study plans, credit applications and course completions.
  • Transnational Education Advisor:
    Operation across Colleges, responsible for the management and coordination of student administrative activities specifically relating to transnational education, as well as supporting academic staff in the transnational education context.
  • Education Resources Coordinator:
    Operating across Colleges, responsible for University resources scheduling activities, including the development of the University timetable. Management of class registration activities and resolution of timetable changes. Providing reports/input to curriculum planning, modelling and load planning.
  • Education Resource Officer:
    Supporting resources scheduling activities, including the ongoing maintenance of the University academic timetable. Supporting class registration activities and administration relating to the engagement of casual academic staff.
  • Student Progress and Assessment Advisor:
    Responsible for providing students and staff with support relating to assessment, examinations, results entry, deferred/supplementary exams, student progress/At Risk, and prizes and awards processes.
  • Student Administration Services Assistant:
    Responsible for providing a wide variety of administrative services for student, teaching and learning activities to students and staff. This includes support across the student lifecycle, assisting Topic Coordinators with preparation and administration of topics, and supplementing the administrative support for WIL activities. 

View topic support and course support available from your SAS team.

 

College contact points

Business, Government and Law

Team Leader: Julie Strunk

Ph: +61 (08) 8201 3300
Email: BGLEnquiries@flinders.edu.au

Visit us 

Education, Psychology and Social Work

Team Leader: Tracey Quiqley

Ph: +61 (08) 8201 7800
Email: EPSWEnquiries@flinders.edu.au

Visit us

Humanities, Arts and Social Sciences

Team Leader: Nicole Sferruzzi

Ph: +61 (08) 8201 7900
Email: HASSEnquiries@flinders.edu.au

Visit us

Medicine and Public Health

Team Leader: Jeremy Chance

Ph: +61 (08) 7221 8200
Email: MPHEnquiries@flinders.edu.au

Visit us

Nursing and Health Sciences

Team Leader: Melanie Pearson

Ph: +61 (08) 8201 7500
Email: NHSEnquiries@flinders.edu.au

Visit us

Science and Engineering

Team Leader: Jacqui Troath

Ph: +61 (08) 8201 7700
Email: SEEnquiries@flinders.edu.au

Visit us

 

 

 


University-wide SAS operations

A number of teams and functions in the university wide SAS area work closely with College SAS teams to complement the local delivery of services, including Flinders Connect.   

Flinders Connect

Flinders Connect provide front-line (online, phone and face-to-face) enquiry services to students.

Manager, Flinders Connect: Sam Hammer

Ph: (+61) 1300 354 633

Enrolment Services

Enrolment Services provide a range of support services associated with the enrolment of students, student progress/At Risk activities, and the administration of student records.

Associate Director, Service Operations and Design: Satya Webster

Ph: (+61 8) 8201 5655

Examination Services

Examination Services organises University examinations events as well as deferred/supplementary examinations and other assessment and student progress related activities.

Operations Lead, Student Progress and Assessment: Tori Brown

Ph: (+61 8) 8201 5544
Email: examinations@flinders.edu.au

Graduation Services

Graduation Services is responsible for the University's graduation ceremonies and related student achievement and success activities. The main ceremonies are held on campus in April for students who completed their studies in Semester 2 of the previous year or earlier. Ceremonies are also held in September and December.

Operations Lead, Achievement and Graduations: Kirsten Diercks

Ph: (+61 8) 8201 5544
Email: graduation@flinders.edu.au

Student Finance Services

Student Finance Services is responsible for the university administration of student fees, various Commonwealth and foreign government loan schemes, sponsorship contracts and fee payment plans for students.

Manager, Student Finance and Scholarships: Gordon Petrie

Operations Lead, Student Finance Services: Yolande Jones

Ph: (+61 8) 8201 5511

Scholarship Services

Scholarship Services provides support for end-to-end services related to undergraduate and postgraduate scholarships as well as Higher Degree Research scholarships.

Manager, Student Finance and Scholarships: Gordon Petrie

Operations Lead, Scholarship Services: Tracey Kohl

Ph: (+61 8) 8201 5511

Student Policy and Integrity Services

Student Policy and Integrity Services is responsible for the development, implementation and administration of student-related policies and procedures. Support services include providing advice on student policy, academic integrity, the management of the University’s appeals and complaints processes, and student conduct matters.

Senior Student Policy and Integrity Advisor: Robert Houghton
Ph: (+61 8) 8201 5099

For policy advice: studentpolicy@flinders.edu.au

For enquiries to the Confidential Register regarding breaches of academic integrity: confidential.register@flinders.edu.au

For lodgement of student complaints or appeals: studentcomplaints@flinders.edu.au

Resources Scheduling Services

Resources Scheduling Services is responsible for the production and administration of the University’s timetable, as well as the management and oversight of class registration and casual academic teaching administration across Colleges.

Manager, Resources Scheduling Services: Cheryl Edwards

Operations Lead, Resource Scheduling Services: Tracy Nicholls

Ph: (08) (+61 8) 7221 8330 / 8331 / 8332 / 8296
Email: timetabling.services@flinders.edu.au / webroombookings@flinders.edu.au (for non-teaching bookings)