Ms Sophie Hill

Enrolment and Course Advisor

Student Administration Services

place Education (4.57)
GPO Box 2100, Adelaide 5001, South Australia
Qualifications

Bachelor of Cultural Tourism (Flinders)

Key responsibilities

The Enrolment and Course Advisor is accountable for:

  • Developing and delivering comprehensive enrolment and course advice services to students including managing complex student enquiries and cases to resolution whilst ensuring consistency with University policy, procedures and relevant legislation.
  • Managing the approval and update of study plans in the Student Information System, including for students who are undertaking exchange/study abroad/cross-institutional studies towards their Flinders award course. Providing advice to students and staff and manage study plan updates as a result of course curriculum changes, i.e. course transfers and transition planning.
  • Acting as a subject matter expert for enrolments and course planning and providing impartial advice and support to College Executive staff, academics external stakeholders and relevant committees, including interpretation and analysis of policies, statutes, regulations and administrative procedures relating to enrolment and course matters, particularly for complex cases with no precedents.
  • Delivering enrolment-related activities across the student lifecycle, including but not limited to assessment, approval and processing of credit/advanced standing, enrolment variations, requisite and load management tasks, support class registration processes, leave of absence, withdrawals, and re-admittance to a course of study.
  • Assessing student progress against course requirements and determine/make recommendations for course completions. Managing system related processes relating to completions and graduations.
  • Contributing to the planning and provision of administrative support services for students and staff during the implementation of topic, course or discipline specific initiatives and projects.
  • Assisting with communication strategies to ensure students and staff are kept informed of relevant changes to operational processes, policy and course requirements. Contributing to the development and delivery of enrolment information and documentation, including enrolment templates and digital information.

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