Monday, 19th November 2018Time: 1:30PM - 4:30PM
Location: Rm 218, Registry Building (PDU Training Room)
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Dealing with difficult behaviour
The world of work can be full of drama and challenges…. some of which may include your colleagues. Do you work with someone ‘difficult’ and struggle to deal with their behaviour? Do you get that sinking feeling when you have to work closely with them, and feel trapped?
In this workshop we will focus on what makes people ‘difficult’ and explore some possible solutions.
Type of course
Who should attend
All staff are welcome to attend.
For more information about this course, please contact the Professional Development Unit on firstname.lastname@example.org
What you will learn
This workshop is designed to provide participants with the ability to work effectively with difficult people wherever they fall within the organisation, by:
- Identifying what makes someone ‘difficult’
- Explore action-oriented solutions and tactics to manage participants’ own behaviour and that of others
- Understand policies and processes that are there to protect staff from bullying or other unacceptable behaviour