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Practical Conflict Management

Course description

Increase your effectiveness when you need to manage conflict
This workshop will help participants understand more about conflict and how to work with it and manage it.  Participants will also learn about what makes it especially difficult for them when others are in conflict, along with developing techniques to help respond more effectively to situations involving conflict. 

Combining practical and easy-to-use techniques for responding to conflict, participants will also have the opportunity to reflect on their own contributions to difficult situations.

Type of course



Shelley Rogers
Flinders University

Who should attend

Staff seeking to improve their ability to manage conflict in their life and workplace

Please note - a minimum number of 12 confirmed participants is required to run this course. If you are unsure about whether you will be able to attend, please do not enrol.

What you will learn

At the end of the workshop, participants will have a good understanding of:
  • The importance of managing emotions in conflicts
  • Their own communication behaviours on conflict management
  • Steps to manage emotions within conflict
  • How to develop and use the three-part message