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EO How to have that Difficult Conversation

Course description

Many difficult conversations are put off in the hope that the behaviours that need to be addressed during the conversation will go away.  However, the longer these conversations are delayed the harder they are to initiate.



This session will provide some practical guidance on how to initiate and conduct effective conversations on difficult subjects.

Type of course

Workshop

Who should attend

Supervisors, managers or any other staff who need to conduct conversations about difficult subjects such as poor performance, bullying, harassment or other challenging or inappropriate behaviours at work

What you will learn

  • An understanding of why these conversations feel so difficult
  • Effective techniques for reducing those feelings
  • Practice initiating and conducting effective conversations on difficult subjects