Year
2012
Units
4.5
Contact
1 x 5-day intensive workshop once-only
Enrolment not permitted
HSMT9011 has been successfully completed
Course context
Topic only available to students meeting the eligibility requirements for entry to the postgraduate health administration programs
Assessment
Assignments; Group Tutorial presentation
Topic description
Every managerial activity involves communication. This topic explores some of the key dimensions of managerial communication in health care management. Topics covered include interpersonal communication, conflict management and negotiation, corporate communication and public relations, issues and crisis management, community consultation and consumer participation .
Educational aims
The aim of the topic is to provide students with an understanding of internal and external communication tasks and processes in health and aged care organisations and the key role communication plays in forming effective partnerships with a wide range of stakeholders
Expected learning outcomes
On completion of this topic students should:
- have an understanding of basic communication theory and concepts
- have developed new insights into interpersonal communication
- be able to have a structured approach to conflict management and negotiation
- be able to identify barriers to effective internal communication
- have developed new skills in managing public relations and interactions with the media
- understand the objectives and management implications of consumer participation and community consultation in the health and aged care sector
Key dates and timetable
Timetable details for 2012 are no longer published.
Sturt Rd, Bedford Park
South Australia 5042
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