Project Report (PDF 1MB) to view offline and print|
Report on Admissions and Costs (PDF 1MB) to view offline and print|
Staff Perspectives (PDF 1MB) to view offline and print|
Experiences of Patients and Carers (PDF 1MB) to view offline and print|
Complex Country Aboriginal Patient Journeys (PDF 1MB) to view offline and print |
Patient Journey Mapping Tools
Download Patient Journey Mapping Tools (PDF 1MB) to view offline and print
The relationship between patients and health care providers is the foundation of care and requires communication across cultures, geography and life experiences. As a staff member in one rural Aboriginal Community Controlled Health Service put it: ‘It's like managing two worlds together, it doesn't always work'.
Stage 1 of the project focuses on the problems. Four studies were conducted and are reported in six documents:
Stage 2 will focus on solutions and will consist of a small set of action research projects. During 2012 the research team will work with partner organisations in this study to develop and/or document the implementation of strategies to improve the health care journeys for country Aboriginal patients, based on existing good practice and on the findings of Stage 1.
Cover Artwork: Rama Sampson painting (no.74) titled Kuntjanu - Mingkiri Tjuta Tjukurpa (Marsupial Mouse Dreaming) Certificate (PDF 567KB) courtesy Better World Arts.
Please contact Janet Kelly, firstname.lastname@example.org , ph 08 82017765.