I completed my PhD in Psychology at the University of Adelaide in 2012. I have worked previously as a Research and Evaluation Officer at a not-for-profit (2012-2015) and as a Postdoctoral Research Fellow at the University of Adelaide (2015-2018).

As a health services researcher I am interested in the ways in which people use and engage with health and social care services. My primary program of research focuses on fundamental nursing care. I lead international research projects designed to generate robust evidence for why the global deficits in fundamental care are occurring and how they can be overcome. I also have expertise in men's help-seeking, particularly from a constructionist perspective.

More broadly my research interests include examining the provision of health care and advice as it occurs in situ and understanding the perspectives and experiences of recipients and providers of care. I have examined the provision of health care and advice in a range of contexts, including relationship-counselling helplines, health helplines, acute hospital care, and community services. My research skills include qualitative approaches, specifically Conversation Analysis, Discourse Analysis and Thematic Analysis; and scoping reviews.

I am the Executive Officer of the International Learning Collaborative (ILC), a member-based organisation dedicated to elevating the standard of fundamental care globally. Much of my work involves collaborations with ILC members from around the globe.