I completed my PhD in Psychology at the University of Adelaide in 2012. I have worked previously as a Research and Evaluation Officer at a not-for-profit organisation (2012-2015) and as a Postdoctoral Research Fellow at the University of Adelaide (2015-2018).
My research focuses on the ways in which people use and engage with health and social care services, how these services are provided by health professionals, and how they should be delivered to best meet people's health care needs. My current program of research focuses on fundamental nursing care. I lead international research projects designed to generate robust evidence for why the global deficits in fundamental care are occurring and how they can be overcome.
More broadly my research interests include examining the provision of health care and advice as it occurs in situ as well as understanding the perspectives and experiences of people who give and receive health care. I have examined the provision of health care and advice in a range of contexts, including relationship-counselling helplines, health helplines, acute hospital care, and community services.
My research skills include qualitative approaches, specifically Conversation Analysis, Discourse Analysis and Thematic Analysis; and scoping reviews. I am a member of the International Learning Collaborative (ILC), a member-based organisation dedicated to elevating the standard of fundamental care globally. Much of my work involves collaborations with ILC members from around the globe.
My research focuses on the ways in which people use and engage with health and social care services, how these services are delivered by health professionals, and how they should be delivered to best meet people's health care needs. I am particularly interested in how healthcare and advice happens in situ (i.e., in real-time, in real-life).
My current program of research focuses on fundamental nursing care. The aim of this research is to understand why deficits in fundamental care are occurring globally and how these can be overcome. Specific areas of focus include:
These projects will generate clear conceptual understanding and a robust evidence base for fundamental care that can underpin education, policy and practice.
I primarily use qualitative approaches in my research, including Conversation Analysis and interviews and focus groups analysed thematically. I am also experienced in conducting scoping reviews.
Flinders University Student Association Development Grant - JAN 2019
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