My research focuses on the ways in which people use and engage with health and social care services, how these services are delivered by health professionals, and how they should be delivered to best meet people's health care needs. I am particularly interested in how healthcare and advice happens in situ (i.e., in real-time, in real-life).

My current program of research focuses on fundamental nursing care. The aim of this research is to understand why deficits in fundamental care are occurring globally and how these can be overcome. Specific areas of focus include:

• Patient and professional experiences: exploring how patients typically experience fundamental care and how healthcare providers typically deliver this care across a variety of settings
• Intervention development: designing interventions to improve patients’ experiences of fundamental care, particularly in time-limited acute care settings
• Nurse-patient relationship:understanding the impact of the nurse-patient relationship on fundamental care delivery and developing metrics to appropriately measure this relationship, providing an important resource for educators, researchers and clinical leaders
• Nursing education: testing how to embed an explicit focus on fundamental care into nursing (and broader) healthcare education, at pre- and post-registration levels
• Resource development: developing creative ways to disseminate the Fundamentals of Care Framework and develop resources for educators, students, clinicians, leaders/managers and policy-makers

These projects will generate clear conceptual understanding and a robust evidence base for fundamental care that can underpin education, policy and practice.

I primarily use qualitative approaches in my research, including Conversation Analysis and interviews and focus groups analysed thematically. I am also experienced in conducting scoping reviews.