Samantha Highcock

Student Communication and Engagement Officer

Student Experience and Management

place Student Hub & Union

A creative communications professional with a background spanning the arts, events, and community-focused organisations, I specialise in translating complex institutional information into engaging, student-centred content across digital and physical channels. Within the Student Life team at Flinders University, I develop and implement integrated communication strategies that support student engagement and success across the student lifecycle, from commencement and orientation through to progression and graduation.

My work spans social media content creation, newsletter production, promotional materials, and web content, with a focus on ensuring students have timely, accurate, and accessible information about the programs, services, and activities available to them. I bring a data-informed approach to digital communications, drawing on performance metrics to continuously refine content strategy and maximise reach across platforms.

Prior to joining Flinders, I coordinated multifaceted marketing campaigns at Adelaide Festival Centre and managed internal communications strategies at Life Care, experiences that shaped my ability to balance creative quality with institutional voice, and to produce high-impact content at pace.

Qualifications

2025 — Cert I & II Digital Foundations (SEO, SEM, Programmatic, Measurement, Social, Content, Display) — Marketing Federation of Australia
2024 — Bachelor of Creative Arts (First Class Honours), Innovative Marketing for Recruitment — University of South Australia
2022 — Bachelor of Creative Industries (Creative Writing, Design Studies, Contemporary Art) — University of South Australia

Key responsibilities

I develop and implement integrated communication and promotional strategies that support student engagement and success across the University, working collaboratively across College and Portfolio areas to ensure student-facing information is timely, accurate, and compelling. I manage social media channels and produce content across written, visual, and video formats for newsletters, websites, student portals, and physical promotional materials, ensuring consistency with Flinders University's brand guidelines and institutional voice. I collect and analyse website and email performance data to recommend improvements to digital communications delivery, and support the planning and execution of key university milestones including Orientation, Enrolment, and Graduation.

Recite Me accessibility and Language Support