Agent responsibilities

Flinders University values the relationships and support of our education agents across the globe. To support our relationship, we have provided a summary of Flinders expectations and agency obligations, for further details please consult your Flinders Agency Agreement.

Our expectations

ESOS Act

Our expectations

Flinders University expects all our agents to act ethically and professionally whilst adhering to the requirements of the Education Service for Overseas Student Act 2000 (ESOS Act) and Department of Home Affairs.

The obligations are outlined in the agent agreement and include but are not limited to:

Promote the University and its courses of study for the purpose of recruiting students within the agreed territories.
Ensuring students are Genuine Temporary Entrants and Genuine Students.
Promote the Courses with integrity and accuracy.
Provide accurate and honest information to prospective students.
Verify that all documentation submitted to Flinders is genuine.
Certify all academic and identity documentation.
Familiarise students with the Flinders offer letter and policies, especially relating to fees, transfers, academic integrity and conditions enrolment.
Uphold the high reputation of the University and of the Australian international education sector.
Only undertake authorised promotional and marketing activities that reference the University.
Submit all promotional material bearing the Flinders Official Symbol to the University for approval.

Education Service for Overseas Student Act 2000 (ESOS Act)

The Education Services for Overseas Students Act 2000 (ESOS Act) provides legislative requirements and standards for the quality assurance for Universities offering courses to International students who are in Australia on a student visa.

The ESOS framework covers:

ESOS Act
National Code of Practice 2018
Provider Registration
Tuition Protection Service

As an agent you must comply with the ESOS act, your obligations include but are not limited to:

Providing students with accurate advice regarding the courses available, entry requirements, tuition fees, Overseas Student Health Cover (OSHC) and living costs
Ensuring the students qualifications and English requirements meet the required standard applicable for the course.
Ensuring the students are genuine temporary entrants to Australia and that they intend to return home on completion of their qualification.
Advising the students of their responsibility to maintain satisfactory course progress and attendance and that they are only allowed to work 40 hours per fortnight during the academic year.